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Follow Through Cleaning, Inc.
5320 SE 26th Avenue
Portland, OR 97202

Local: (503) 236-6434
Toll Free: (888) 241-7151
Fax: (503) 236-1797

What Our Customers Are Saying

"More important than any one day's cleaning, is the continual interest shown by Follow Through's management, through simple things, like returning phone calls and personal involvement with regular daytime inspections."

Bill Montero, Plant Manager, Widmer Brothers Brewing Co.

• Customer since 1996

Our very first customer wrote this in 1983.  We have enjoyed a relationship with the same people for more than 30 years.

"It would be foolish to suggest that one could enjoy a problem-free relationship with a company that depends entirely on the human element to provide a service.  In the sporadic instances when problems have occurred, however, Mr. Alan Wickstrand and his staff have always responded in a timely and courteous fashion, seeking immediate solutions to your needs."

Peter Nathan, M.D.

• Customer since 1980
• Physicians and medical-related professional offices

"If I was talking about Follow Through Cleaning on a phone referral I would speak about:

• Your reliability and follow through.
• You don’t nickel and dime.
• You clean to OUR specifications – “As Needed”.
• I have been with you for more than 10 years. Janitors come and go as you are all drawing from the same labor pool, but we have stuck together.  Better to teach, learn from and train each other than go through new management time and time again.
• You respond! respond! respond!
• You always answer your phone.
• You are fair.
• You have the property's interests at heart.
• Your staff are duty bound.
• WE DON’T HAVE INCIDENTS OF PETTY THEFT!!!!"

Morris Levinspiel, Property Manager, Carlyle Properties

• Customer since 1999
• 7 properties currently served

"I hate change, I hate change, I hate change. I have managed many facilities over many years and have learned the very real chaos and disruption from changing janitorial vendors.  This can easily exceed any potential benefit.

When I became responsible for the ODS Companies' Milwaukee Operations Center, I did not contemplate changing janitorial vendors for years, not until the pain of indifferent service exceeded the pain of change. Once the decision was made, I did not resort to the bid process and its attendant Clown Circus.  I called in Alan Wickstrand, whom I had previously worked with at another facility.

Over coffee, we developed a program for the Center providing increased service and coverage, maintained comparable wages and benefits (Union) and did so at a 20% reduction in my overall costs! When Follow Through took over, the transition was seamless.  The only difference was no longer being greeted in the morning with a mailbox full of janitorial complaints and no longer spending my day pacifying surly cleaners.

I hate change and years later, I haven't had any. I continue to get the service I wanted, I see the same faces and I pay the same price. I hate change and Follow Through Cleaning has not forced any upon me."

Murray Todd, Facility Manager, The ODS Companies